Return and Refund Policy

RETURN AND REFUND POLICY

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. To complete a return, you can contact us at [EXAMPLE: EMAIL] . Please note that returns must be sent to the following address: ; [EXAMPLE: RETURNS ADDRESS] If your return is accepted, we will send you a return label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. You can always contact us with any return questions at [EXAMPLE: EMAIL]

Damages and Problems Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item. Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds We will notify you once your return has been received and inspected, and let you know if your refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. If it has been more than 15 business days since your return was approved, please contact us at [EXAMPLE: EMAIL].